FAQ

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa. Every payment is made at checkout on this site, and the methods available to you are shown there. We do not take card details by phone or email, and we do not accept bank transfers, checks or cash on delivery. The details are in our Payment Policy.

The full amount of your order is charged when you place it, and an order confirmation is sent to your email address as soon as the payment has gone through. All prices are in US dollars, and every payment is charged in US dollars. See our Payment Policy.

No. We do not charge sales tax on orders delivered within the United States, and no tax or other charge is added at checkout. The total shown at checkout is the full amount charged to your card, as set out in our Payment Policy.

While an order is still processing we will make every effort to change or cancel it, so email support@sedelli.com with your order number as soon as possible. A canceled order is refunded in full to your original payment method. Once an order has shipped it can no longer be canceled and must be handled as a return under our Refund and Return Policy. The full terms are in our Billing Terms And Conditions.

Nothing. Every order ships free, with no minimum spend, no handling charge and no delivery cost added at checkout. See our Shipping Policy.

Processing time: 1 to 4 business days. Transit time: estimated 5 to 10 business days after dispatch. Estimated total: 6 to 14 business days from payment confirmation to delivery.

Business days are Monday to Friday; weekends and US federal holidays are not counted, and orders placed after 5:00 PM Eastern Time begin processing the next business day. Deliveries around Black Friday and Christmas may take longer. The full details are in our Shipping Policy.

We ship to street addresses within the United States, and we do not ship outside the United States. Orders are dispatched from our fulfillment partner's warehouse in Asia, and final delivery is usually handled by USPS, UPS or FedEx, depending on the destination and the size of the item. See our Shipping Policy.

No. We are unable to deliver to PO Boxes or to APO, FPO and DPO military addresses. If you are unsure whether we deliver to your address, contact us before placing your order. See our Shipping Policy.

You will receive a shipping confirmation email with your tracking number within 24 hours of your order leaving us. Enter that number, or your order number and email address, on our Track Your Order page to see where your package is.

Tracking numbers are issued when the label is created, so the first carrier scan can take two to three business days to appear, and no movement in the first few days usually means the package has not yet been scanned. If no shipping confirmation has reached you within 7 business days of ordering, or the delivery estimate has passed and your order has not arrived, email support@sedelli.com with your order number and we will investigate. See our Shipping Policy.

We accept returns. You have 30 days from the day your order is delivered to request a return, and the item must be unused, in the condition in which it reached you, and in its original packaging. Email support@sedelli.com with your order number before sending anything back; we will confirm whether the item is eligible and send you the return address along with instructions. If you changed your mind, the return goes back to our fulfillment partner's warehouse in Asia and the international postage is yours; we send you the address and the likely cost when we approve the return, and the item must be shipped within 14 days of approval. We do not charge a restocking fee. The full conditions are in our Refund and Return Policy.

Email support@sedelli.com within 7 days of delivery with your order number and photographs of the outer box and of the item, taken before you unpack it any further. Once we have reviewed the photographs we will propose a replacement part, a replacement item or a full refund, and the cost of any return is ours. See our Refund and Return Policy.

We do not offer direct exchanges. If you would like a different item, request a return and place a new order. See our Refund and Return Policy.

Once your return reaches us and has been inspected, we issue the refund to your original payment method within 5 to 10 business days, and your bank or card issuer may take a few additional days to show the credit. We cannot send a refund to a different card or bank account. See our Billing Terms And Conditions.

Yes. Every product is covered by our one-year limited warranty against manufacturing defects, counted from the day your order is delivered. If a fault appears, email support@sedelli.com with your order number and photographs or a short video of the problem, and we will send a replacement part, a replacement item or a refund. What is covered and what is not is set out in our Warranty Policy.

No. We are an online home decor store based in St. Petersburg, Florida. Our business address is 2529 Central Avenue, St. Petersburg, FL 33713, and it does not accept returns; email us first and we will send you the return address. You can read more about us on our About Us page.

Email support@sedelli.com, call +1 727 677 9477, or use the form on our Contact Us page. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM Eastern Time; we are closed on weekends and on US federal holidays, and we aim to reply to every inquiry within 24 hours. If you are writing about an order, include your order number and we can help straight away.