Shipping policy
Where we ship
We exclusively ship to street addresses within the United States.
We are unable to deliver to PO Boxes or to APO, FPO and DPO military addresses. If you are unsure whether we deliver to your address, please contact us before placing your order.
What shipping costs
Every order ships free. There is no minimum spend to qualify, no handling charge, and no delivery cost added at checkout.
How long delivery takes
Every order passes through two stages: processing and transit.
Processing and handling takes 1 to 4 business days. During this stage your order is confirmed, the item is prepared and checked, and the package is labeled and handed to the carrier.
Transit is estimated at 5 to 10 business days after dispatch.
Together these give an estimated total of 6 to 14 business days from payment confirmation to delivery.
Business days are Monday through Friday. Weekends and US federal holidays are not counted in either figure.
Orders placed after 5:00 PM Eastern Time, on a weekend, or on a US federal holiday will begin processing the following business day.
Busier times of year
Order volumes rise around Black Friday and Christmas, and carriers operate under heavier load during the same weeks. Deliveries in that period may exceed the upper end of the estimates above.
Where your order ships from and who delivers it
Orders are dispatched from our fulfillment partner's warehouse in Asia. Final delivery is usually handled by USPS, UPS or FedEx, depending on the destination and the size of the item.
Tracking your order
You will receive a shipping confirmation email with a tracking number within 24 hours of your order leaving us. You can follow your package on our Track Your Order page using that number, or your order number and email address. Tracking numbers are issued when the label is created, so the first carrier scan can take two to three business days to appear. If tracking shows no movement in the first few days, it usually means the package has not yet been scanned.
If no shipping confirmation has reached you within 7 business days of ordering, email support@sedelli.com and we will investigate.
Orders with more than one item
Items on the same order may ship separately and arrive on different days. A partial delivery does not indicate that the remainder of the order is lost.
Getting the address right
We ship to the address exactly as it is entered at checkout, so please review it before completing your order. Apartment, unit and building numbers must also be entered correctly.
If you notice an error, contact us as soon as possible. We can usually correct an address while the order is still processing. Once the package is with the carrier we cannot redirect it. If a package is returned or cannot be delivered because the address was incorrect or incomplete, reshipping it may require an additional payment.
If your order is late, missing or damaged
If the time frame above has passed and your order still has not arrived, email support@sedelli.com with your order number and we will contact the carrier on your behalf.
If tracking shows your order as delivered and you cannot find it, please check with others at the address and with your neighbors before contacting us. Carriers sometimes mark a package delivered a day before it is actually handed over.
Should a package arrive damaged, photograph the outer box and the item before removing any more packaging, and send the photos to support@sedelli.com within 7 days of delivery. Damaged and incorrect items are covered by our Refund and Return Policy.
Changing or canceling an order
To change or cancel an order, contact us. While an order is still processing we will make every effort to change or cancel it. Once it has shipped, it must be handled as a return under our Refund and Return Policy.
Questions
Store name: Sedelli
Address: 2529 Central Avenue, St. Petersburg, FL 33713, United States
Email: support@sedelli.com
Phone: +1 727 677 9477
Our customer service hours are Monday-Friday, 9:00 AM - 5:00 PM Eastern Time, and we aim to reply to every inquiry within 24 hours.