Refund policy
Returning an item
You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be accepted.
To be accepted, the item must be unused, in the condition in which it reached you, and in its original packaging.
Start by contacting us
Please contact us before returning any item. Email support@sedelli.com with your order number and the reason for the return. We will confirm whether the item is eligible and send you the return address along with instructions.
Items sent back without an approved return cannot be processed and cannot be refunded.
Who pays for return shipping
If you are sending something back because you changed your mind, ordered the wrong item, or no longer want it, the cost of return shipping is yours. Returns go back to our fulfillment partner's warehouse in Asia, so this is international postage. When we approve your return we send you the address and a note of the likely cost, and the item must be shipped within 14 days of approval.
If the item reached you damaged, faulty, or was not what you ordered, the cost is ours.
Exchanges and restocking fees
We do not offer direct exchanges. If you would like a different item, request a return and place a new order.
We do not charge a restocking fee.
If your item arrives damaged, faulty or wrong
Email support@sedelli.com within 7 days of delivery with your order number and photographs of the outer box and of the item, taken before you unpack it any further.
Once we have reviewed the photographs we will propose a resolution appropriate to the problem, which may be a replacement part, a replacement item, or a full refund. Depending on the item, we may not require the original to be returned.
A fault that appears after those first 7 days is covered by our Warranty Policy.
Items we cannot take back
Custom or made-to-order items. Anything that has been installed, fitted or altered. Items returned without their original packaging. Items for which no return was requested within the 30-day window, or that were not shipped within 14 days of approval. Gift cards.
How refunds are issued
Once your return reaches us and has been inspected, we refund to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few additional days for the credit to appear. Refunds are always returned to the original payment method, as set out in our Billing Terms And Conditions.
Where we have agreed a refund without needing the item back, we process it as soon as the claim is approved.
Changing or canceling an order
While an order is still processing we will make every effort to change or cancel it. Please contact us as soon as possible. Once it has shipped it must be handled as a return under this policy.
If a package could not be delivered
If a package comes back because the address was incorrect or incomplete, or because delivery was refused, you may be responsible for the cost of sending it again. Contact us and we will set out the available options. Delivery times and the addresses we can ship to are set out in our Shipping Policy.
Questions
Store name: Sedelli
Address: 2529 Central Avenue, St. Petersburg, FL 33713, United States
Email: support@sedelli.com
Phone: +1 727 677 9477
Our customer service hours are Monday-Friday, 9:00 AM - 5:00 PM Eastern Time, and we aim to reply to every inquiry within 24 hours.