Warranty Policy
We want everything we sell to last. That is why every product bought on sedelli.com is covered by our one-year limited warranty against manufacturing defects.
Below you will find what the warranty covers, what it does not cover, and how to make a claim. It sits alongside our Refund and Return Policy and the rights the law gives you, and it does not take any of those rights away.
What the warranty covers
For twelve months from the day your order is delivered, we cover defects in materials and workmanship that appear during normal use in the home: a product that stops working or comes apart, a fitting or fastening that fails, a part that turns out to be faulty through no fault of yours.
If a product is found to have a manufacturing defect inside that period, we will, at our choice:
- send a replacement part
- replace the product with the same model, or a comparable one if the original is no longer available
- refund the purchase price where neither is possible
The warranty applies to products bought on sedelli.com by the person who placed the order. Your order confirmation is your proof of purchase, and the warranty is not transferable.
What the warranty does not cover
The warranty does not cover damage or faults caused by anything outside normal home use, including:
- normal wear, and cosmetic marks that do not affect how the product works
- the gradual loss of battery capacity that comes with normal charging cycles
- accidents, drops, misuse or neglect
- installation that does not follow the instructions supplied with the product
- incorrect wiring, voltage or bulbs, on products that use them
- water, or using an indoor product outdoors
- repairs or modifications carried out by anyone other than us
- use in a shop, office or other commercial setting
- products bought anywhere other than this site
Warranty period
The warranty runs for twelve months from the day your order is delivered.
A replacement part or product is covered for the remainder of that period. The twelve months do not start again.
Damage on arrival
If your order reaches you damaged, faulty or wrong, that is handled under our Refund and Return Policy: email support@sedelli.com within 7 days of delivery with your order number and photographs of the outer box and of the item, taken before you unpack it any further. A fault that appears after those first 7 days is handled under this warranty.
How to make a claim
Email support@sedelli.com with:
- your order number
- the name of the product
- a short description of the problem
- photographs, or a short video, that show it
Please do not repair, modify or dispose of the product before we reply, as we may need to see it. We aim to reply to every inquiry within 24 hours, and to review a claim within 3 business days of receiving the photographs.
What we will do
Replacement part
Where a single part is at fault, we send a replacement part at no cost to you.
Replacement product
Where the product itself is at fault, we send the same model, or a comparable one if the original is no longer available.
Refund
Where neither is possible, we refund to the original payment method within 5 to 10 business days of our decision, as set out in our Billing Terms And Conditions. Your bank or card issuer may take a few additional days to show the credit.
In most cases we do not need the product back. If we do, we will send you the return address along with instructions, and the cost of the return is ours.
Shipping and other costs
We pay for the shipping of any replacement part or product, and for any return we have asked for. The warranty does not cover the cost of installation, removal or reinstallation, an electrician or other tradesperson, or any other expense that is not the product itself, unless we have agreed to it in writing before the work is done.
Installation
You must use the product in accordance with the written instructions supplied with it. If a product connects to the household wiring, it should be installed by a qualified electrician and in accordance with the relevant local electrical requirements. Damage caused by installation that does not follow the instructions is not covered.
Home use
This limited warranty applies only to products that are used in a residential setting. This limited warranty does not apply to products used in retail stores, office buildings, restaurants, apartments rented to others or other commercial enterprises.
The limits of this warranty
Under this warranty all of our obligations are to repair or to replace, or to return your payment in full. We are not responsible for any indirect or other consequential loss. This warranty does not alter our Terms of Service.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow certain limits, so some of this may not apply to you. This warranty does not affect your statutory rights.
How to contact us
Store name: Sedelli
Address: 2529 Central Avenue, St. Petersburg, FL 33713, United States
Email: support@sedelli.com
Phone: +1 727 677 9477
Our customer service hours are Monday-Friday, 9:00 AM - 5:00 PM Eastern Time, and we aim to reply to every inquiry within 24 hours.